2026 private beta: reserve your spot

Contact Us

Our human-sized team is always happy to help you. We pride ourselves on being easily reachable and responsive.

Need help?

Check our FAQ which answers the most common questions. Don't hesitate to contact us directly if you can't find the answer to your question.

Commercial Support

Technical Support

If the technical support invited you to do so, you can download our remote assistance tool:

Remote assistance

Our technical support uses RustDesk. Only install this tool when an Oxemis technician asks you to.

  1. 1

    Download RustDesk

    Download for Windows
  2. 2

    Run the downloaded file

    No configuration is required.

  1. 1

    Download and install RustDesk

    Open the downloaded file, drag RustDesk into the Applications folder, then launch it.

    Download for macOS
  2. 2

    Click the three dots ⋮ next to your ID

  3. 3

    Open the Network tab

  4. 4

    Click Unlock network settings

    You may be asked for your Mac password.

  5. 5

    Click ID/Relay Server

  6. 6

    Copy the Oxemis server configuration

  7. 7

    Click the Paste button

    The clipboard icon at the top right of the window: the fields are filled in automatically.

  8. 8

    Click OK

You’re all set! Give your technician the ID and password displayed by RustDesk.